The pillars of our collection management are direct negotiation, knowing the situation of the debtors, their location by means of a permanent updating of the databases, and a portfolio recovery work based on the definition of the profiles of the debtors, adjusting our management to suit each debtor client.
According to customer profiles, we organize the strategic collection campaigns.
We have developed methods and strategies attached to the current needs and challenges that preventive collection or current portfolio present. This allows us to offer our clients a solid combination of technical skills and environmental knowledge, always committed to the excellence of our services.
The provision of our services in preventive collection requires us to make a very high deployment of experience, infrastructure and human capital to mee the expectations and objectives of our clients, since our collection agency is responsible and main driver of their recovery of unexpired invoices.
We have expert personnel who continually develop collection strategies that allow us to offer added value to our past due portfolio recovery services, using advanced technology, as well as the highest quality standards, to offer innovate solution to the complex problems presented by the current environment in the business world.
We have a qualified Law Firm in the different branches of law that analyze each case individually and have the experience and ability to recommend to our clients on the feasibility of proceeding and by consulting direct or specialized information sources.
In order to provide comprehensive solutions to our clients´ problems, the experience we have in the area allow us to advise and represent them widely against any legal document: promissory note, invoice, check, among others; even when there is no physical document that validates or verifies that there is or was a business relationship, using scientific means to determine legal obligations.
Through this tool is where we can generate greater depth and generation of contact with the client, our work teams are formed according to the needs of each portfolio, that is, our staff is exclusive to each of our Clients, thus achieving fast generation of results.
Some of the tools that our Call Center has are:
» Telephone Calls to Landlines and Cell Phones Nationwide
» Collection management without limit of calls
» Search for debtors in alternate databases to locate lost or escaped clients
» Electronic systems (Messages from Text, Web, Call Center) with national coverage for monitoring the delinquent client.
How do we achieve our goals?
Quality and Monitoring
» 100% call recording
» Online call monitoring system
» Online reports
At SERINTEGRO we are convinced that at present the VISIT IN FIELD activity is extremely important, which is why we have developed a highly effective management system, in which our staff is very clear about its objective, which is to convert each visit into payment.
It is printed letter addressed to the debtor´s domicile which contains a personalized message and strategically created according to the characteristics of each client portfolio.